Refund & Cancellation Policy

Last Updated: June 2026

At Gannamasti Cafe, we aim to provide you with delicious, fresh food and juices. Since we deal in freshly prepared food items, we have established the following guidelines regarding refunds and cancellations:

1. Order Cancellation

Once an order is paid and sent to our kitchen (`status: paid` or `preparing`), it enters preparation immediately to ensure freshness. Because of this, **orders cannot be cancelled or modified once they have started preparation.**

In case of any emergencies, please contact our counter support line at **+91 77888 77818** immediately after placing the order to check if preparation has commenced.

2. Refund Eligibility

You are eligible for a refund or food replacement under the following conditions:

  • If the order is cancelled by the restaurant due to item unavailability or technical issues.
  • If you receive an incorrect item that does not match your digital receipt.
  • If there is a verified quality issue with your order (subject to outlet manager verification).

3. Non-Refundable Scenarios

Refunds will not be issued in the following scenarios:

  • Providing an incorrect delivery address or contact phone number, leading to failed delivery.
  • Refusing to accept the delivery or pickup order upon arrival.
  • Requesting cancellation after the food has already been prepared.

4. Refund Processing Time

Approved refunds will be processed back to your original payment method (UPI, Debit/Credit Card, NetBanking) through our payment gateway (Razorpay).

Once initiated, refunds typically take **5 to 7 working days** to reflect in your bank account, depending on your bank's processing cycles.